Remove Actionable Insights Remove AI Remove Data Mining Remove ML
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Artificial Intelligence in CX Learning

ClearAction

Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Artificial intelligence (AI) is a top topic in customer experience management. Even if AI pulls wisdom from the sources recommended above, AI is unable to determine what’s actually wisest.

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Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Use voice mining and data mining to track defection turnaround. I highly recommend ClearAction!