AI E-commerce Machine Learning VOE 
DMG Consulting
APRIL 11, 2022
From virtual classrooms to the surge in e-commerce and subscription services (e.g., The cloud helped support the migration from on-site to work-at-home (WAH), analytics provided insight into the voice of the customer (VoC) and employee (VoE), and artificial intelligence (AI) and automation boosted contact center performance.
SurveySensum
JULY 14, 2020
He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League.
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