Remove AI Remove Innovation Remove Michigan Remove NPS
article thumbnail

Customer Response Summit Coronado Recap and Highlights Day 1

Execs In The Know

The core theme of this year’s Summit revolved around Inspiration, Innovation, and Imagination to create legendary customer experiences. Keynote: CX Innovation at Amazon, the World’s Most Customer-Centric Company. Emerge as a CX Leader by Unlocking the Value of AI in Your Contact Center. So, what happened during CRS Coronado?