Beyond Philosophy

MARCH 16, 2023

We asked Forrest Morgeson, assistant professor of marketing at the Broad College of Business at Michigan State University and the director of research at the Customer Satisfaction Institute at Michigan, to discuss it with us on the podcast. Then, they implement changes based on the findings.

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Execs In The Know

OCTOBER 30, 2022

The core theme of this year’s Summit revolved around Inspiration, Innovation, and Imagination to create legendary customer experiences. Keynote: CX Innovation at Amazon, the World’s Most Customer-Centric Company. Emerge as a CX Leader by Unlocking the Value of AI in Your Contact Center. So, what happened during CRS Coronado?

Innovation 52

Innovation Artificial Intelligence AI CX 52

Qualtrics

JANUARY 23, 2019

Follow Ben to learn about the latest advancements in AI for HR. ( @beneubanks ). Dave Ulrich – Ulrich is a speaker, author, professor at the University of Michigan, and a partner at The RBL Group. He’s also a speaker and an expert in the human capital management industry. She’s a self-proclaimed feminist and a Bronx native.

Social Media 52

Social Media Technology Technology Education 52

Qualtrics

JANUARY 16, 2019

James Wagner- Research Associate Professor, University of Michigan’s Survey Research Center. Kushank Poddar- Karna AI. Peter Mackey Head of Strategic Innovation, Wizer. Who should go: Market research leaders looking to gain new, innovative ideas. Jill DeMatteis- Associate Director of Statistical Staff, Westat.

Gambling 28

Gambling Non-Profits Government Innovation 28