Beyond Philosophy

MARCH 16, 2023

We asked Forrest Morgeson, assistant professor of marketing at the Broad College of Business at Michigan State University and the director of research at the Customer Satisfaction Institute at Michigan, to discuss it with us on the podcast. He also anticipates growing pains from this technology implementation.

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Execs In The Know

OCTOBER 30, 2022

The core theme of this year’s Summit revolved around Inspiration, Innovation, and Imagination to create legendary customer experiences. It was a packed three days of conversation and collaboration around a suite of technologies and strategies that are rapidly becoming the new digital front door for customers. But we’ll try!

Innovation 52

Innovation Artificial Intelligence AI CX 52

Qualtrics

JANUARY 23, 2019

Follow Ben to learn about the latest advancements in AI for HR. ( @beneubanks ). Dave Ulrich – Ulrich is a speaker, author, professor at the University of Michigan, and a partner at The RBL Group. Follow Heather for the latest HR and technology news. ( @HeatherLandy ). Her mantra is “people first, technology second.”.

Social Media 52

Social Media Technology Technology Education 52

Qualtrics

JANUARY 16, 2019

Executives today want smarter and faster insights, and technology and automation are changing the landscape. Leverage the latest trends and technologies to advance your research. James Wagner- Research Associate Professor, University of Michigan’s Survey Research Center. Kushank Poddar- Karna AI.

Gambling 28

Gambling Non-Profits Government Innovation 28