Comm100

SEPTEMBER 28, 2021

We’ll look at the challenges that led these organizations to change and the benefits they’ve seen through the adoption of new customer service channels and technologies. Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Nate Knox, Applications Support, Lake Michigan Credit Union.

Customer Service 89

Customer Service AI B2C Technology 89

Beyond Philosophy

MARCH 16, 2023

We asked Forrest Morgeson, assistant professor of marketing at the Broad College of Business at Michigan State University and the director of research at the Customer Satisfaction Institute at Michigan, to discuss it with us on the podcast. He also anticipates growing pains from this technology implementation.

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Comm100

MAY 4, 2022

Once you’re feeling comfortable about automation and bots, it’s time to introduce AI chatbots. AI chatbots are powered by artificial intelligence so rather than following a pre-set range of questions, they can understand intent and complexities of language. Chatbot ROI Calculator: Find out how much ROI you could make with AI Chatbots.

Omnichannel 79

Omnichannel AI Artificial Intelligence Start-ups 79

Execs In The Know

OCTOBER 30, 2022

It was a packed three days of conversation and collaboration around a suite of technologies and strategies that are rapidly becoming the new digital front door for customers. How does your brand plan to use innovative technology to drive empathy and personalization for high-quality customer engagement? But we’ll try! What We Learned.

Innovation 52

Innovation Artificial Intelligence AI CX 52

Comm100

DECEMBER 13, 2021

Interestingly, although the survey speaks to the convenience of digital technologies, it also highlights the needs of banking customers that impact how people connect. Recommended Reading : Transforming the Financial Services Client Experience with Chat and AI. Live chat increases member engagement .

CX 52

CX Start-ups AI Technology 52

Comm100

MARCH 2, 2022

Cabrillo Credit Union experienced this when they launched Comm100 Live Chat in 2021: “It wasn’t much of a surprise to see the younger generations engaging first… but we are starting to see Baby Boomers learning the technology and using the chat. Lake Michigan Credit Union, Jasmina Duric, Manager of E-Services and Support Department.

Omnichannel 52

Omnichannel Non-Profits Start-ups AI 52

Qualtrics

JANUARY 23, 2019

Follow Ben to learn about the latest advancements in AI for HR. ( @beneubanks ). Dave Ulrich – Ulrich is a speaker, author, professor at the University of Michigan, and a partner at The RBL Group. Follow Heather for the latest HR and technology news. ( @HeatherLandy ). Her mantra is “people first, technology second.”.

Social Media 52

Social Media Technology Technology Education 52