Callminer

JANUARY 18, 2021

Besides nurturing an omnichannel approach to customer care, organisations should carefully consider the operational aspects of their call centres to ensure it is satisfying as many callers as possible, including adequately addressing customer vulnerability. “Agent Assist AI is going to be huge.

Contact Center 226

Contact Center Mystery Shopping Customer Satisfaction AI 226

SurveySensum

JULY 14, 2020

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

1 to 1

MAY 3, 2021

In most cases it’s an artificially intelligent virtual agent that greets you in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Chat serves an important purpose in the omnichannel ecosystem, but it’s not without its limits.

Mystery Shopping 26

Mystery Shopping Artificial Intelligence Healthcare Omnichannel 26