CXPA: Inspiring Exchanges in Arizona
Confirmit
MAY 21, 2017
Jeffrey Johnson from Splunk ran a group talking about NPS® and Customer Feedback Optimization in which he talked about Splunk’s move from an annual NPS-driven survey to a series of more frequent and concise surveys which have not only driven up response rates from 0.5% Voice of the Customer Company. Viva la CXPA!
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