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DMG Consulting Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report

DMG Consulting

DECEMBER 7, 2022

The Report includes an insightful review of the business, servicing, and management trends that characterize today’s customer experience (CX) and the challenges confronting enterprises as they strive to address them. Enhanced mobility features provide oversight and coaching capbailities to support a remote and distributed workforce.

Contact Center 48
Contact Center Artificial Intelligence Omnichannel Innovation 48
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DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report

DMG Consulting

JUNE 1, 2022

Organizations have been compelled to find new approaches to address the explosive growth of omni-channel customer inquiries arriving in their contact centers and service departments. Intelligent virtual agents are demonstrating their ability to deliver timely, conversational, concierge-type automated self-service to customers.

AI 48
AI Contact Center Artificial Intelligence Innovation 48
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