DMG Consulting

JUNE 1, 2022

Organizations have been compelled to find new approaches to address the explosive growth of omni-channel customer inquiries arriving in their contact centers and service departments. The Report presents the business, servicing, technology and market trends that are driving adoption and innovation in this highly valuable technology segment.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

DMG Consulting

DECEMBER 7, 2022

Background: DMG Consulting LLC , a leading provider of contact center, back-office, and real-time analytics market research and consulting services, today released its 2 022- 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report.

Contact Center 48

Contact Center Artificial Intelligence Omnichannel Innovation 48

1 to 1

FEBRUARY 13, 2024

Two out of every three engagements represent an opportunity for a brand to cross-sell or upsell” within the business-to-business services sector, Cerise said. With conversational analytics and artificial intelligence, brands can build what he called an intent value maximation matrix.

AI 26

AI Construction Artificial Intelligence Contact Center 26

Execs In The Know

FEBRUARY 17, 2023

It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack. Luckily with the right SaaS tool, artificial intelligence (AI) can help automate many of the back-end processes to ensure only actionable content is filtered through to your customer care representatives.

Social Media 52

Social Media Artificial Intelligence AI Retail 52