Execs In The Know
APRIL 8, 2024
As the attendees and I gathered, it became evident that many were grappling not just with the challenges of a rapidly evolving technological landscape, but with a broader issue: uncertainty fatigue. Even worse, this uncertainty can often result in business decisions stagnating and stalling. This shouldn’t be surprising.
Fonolo
JULY 8, 2021
Companies, including contact centers, use NPS to assess customer satisfaction and loyalty, make improvements to their business services, and grow their business through referrals. To summarize, the main benefits of measuring and achieving high NPS are increased customer loyalty and long-term business growth.
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Hodusoft
JUNE 30, 2022
Industry trends, especially in communication technology, have been fast-paced over the last few years. ITEXPO is one such event that holds a mirror for businesses all across the globe regarding the current and emerging ICT trends. ITEXPO is one of the largest business technology events.
DMG Consulting
JUNE 1, 2022
At the same time, employees are benefitting from VAs, which deliver real-time guidance to contact center agents and internal self-service functionality to employees across organizations. A leader in vendor-agnostic research and consulting, DMG is the only firm whose expertise spans operations and technology.
Zendesk
AUGUST 1, 2022
What was once a trendy term used to describe unicorn startups and industry-changing technologies is now more closely associated with world-altering events, uncertainty, and unforeseen challenges. The past two years haven’t been easy—they’ve shown that true disruption is forced on businesses, not chosen. Disruption. As one U.S.
Ameyo Callversations
MARCH 6, 2022
The interest in chatbots in the market has increased by five times in the last 5 years, and almost 50 percent of the big companies of the world are toying with the idea of increasing their investment in technology – AI Multiple. Benefits of Chatbots for Businesses. Ability to Boost Sales. Round the Clock Availability.
CSAT.AI
AUGUST 31, 2022
Another interesting point made in the Handbook is that companies may use human support systems, whether in-house or outsourced, to set them apart from other companies that rely on technology alone. The q uit rate for Professional and Business Services from April 2020 to November 2021 rose from 2.3 That change of 1.4
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