Execs In The Know
APRIL 8, 2024
As the attendees and I gathered, it became evident that many were grappling not just with the challenges of a rapidly evolving technological landscape, but with a broader issue: uncertainty fatigue. Even worse, this uncertainty can often result in business decisions stagnating and stalling. This shouldn’t be surprising.
1 to 1
FEBRUARY 13, 2024
The growing role of AI in customer interactions is just one of the major 2024 CX trends examined by TTEC’s Nick Cerise, chief marketing officer, and Tom Lewis, global leader, CX consulting, analytics and AI, TTEC Digital. Maybe I’d rather talk to a human, after all. Take that cost center and move it to a profit center.”
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DMG Consulting
DECEMBER 7, 2022
Background: DMG Consulting LLC , a leading provider of contact center, back-office, and real-time analytics market research and consulting services, today released its 2 022- 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report.
DMG Consulting
JUNE 1, 2022
At the same time, employees are benefitting from VAs, which deliver real-time guidance to contact center agents and internal self-service functionality to employees across organizations. A leader in vendor-agnostic research and consulting, DMG is the only firm whose expertise spans operations and technology.
CSAT.AI
AUGUST 31, 2022
The reason for this anticipated shrinkage is the expectation that agent tasks will become more automated and self-service options more robust. The Zendesk CX Trends 2022 Report indicates 89% of customers will spend more with a company that gives them the opportunity to find online answers rather than have to contact anyone.
ClientSuccess
APRIL 2, 2021
In fact, according to a Hubspot survey, 80% of the customers surveyed stopped using a business service with a brand following an unpleasant service experience. Customers are a predominant aspect of every business and should be the utmost priority.
Taylor Reach Group
JULY 13, 2017
Identifying the telephony and technologies required to support your business activities. Mapping your business processes impacted by the Call or Contact Center. Is the purpose to deliver service that exceeds customer expectations or to be delivered a cost effectively as possible? Determining which channels to support.
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