1 to 1

FEBRUARY 13, 2024

Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make some real moves with AI in the contact center, according to two customer experience experts on a recent webinar. Instead of expecting AI to deliver unrealistic efficiency savings overnight, look instead for revenue-generation opportunities, he said.

AI 26

AI Construction Artificial Intelligence Contact Center 26

DMG Consulting

JUNE 1, 2022

DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report. Essential and impactful tools in the AI-based service revolution. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services .

AI 48

AI Contact Center Artificial Intelligence Innovation 48

DMG Consulting

DECEMBER 7, 2022

Background: DMG Consulting LLC , a leading provider of contact center, back-office, and real-time analytics market research and consulting services, today released its 2 022- 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report.

Contact Center 48

Contact Center Artificial Intelligence Omnichannel Innovation 48

CSAT.AI

AUGUST 31, 2022

The reason for this anticipated shrinkage is the expectation that agent tasks will become more automated and self-service options more robust. The Zendesk CX Trends 2022 Report indicates 89% of customers will spend more with a company that gives them the opportunity to find online answers rather than have to contact anyone.

Customer Service 77

Customer Service Outlook Sentiment Analysis Education 77

Execs In The Know

FEBRUARY 17, 2023

It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack. Luckily with the right SaaS tool, artificial intelligence (AI) can help automate many of the back-end processes to ensure only actionable content is filtered through to your customer care representatives.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Zendesk

FEBRUARY 9, 2023

Here are a few examples of turnover rates across industries: Accommodation and food services: 86.3 percent Professional and business services: 64.2 percent Information services and technology: 38.9 percent Educational services: 25.5 percent Arts, entertainment, and recreation: 76.3 percent Construction: 56.9

Real Estate 52

Real Estate Transportation Entertainment B2C 52