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Catch Fonolo at Avaya ENGAGE® 2019

Fonolo

From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. The Top Contact Center Trends to Watch in 2019. Become a contact center super hero in record time! What’s Inside: Gamification in the Contact Center.

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A complete guide to improving customer service in government [with best practices & use cases]

Comm100

In a survey by CFI Group , a global leader in citizen customer satisfaction measurements, only 68% of citizens said they were satisfied with the service they recently received from government contact centers. In contrast to task bots, AI chatbots are powered by artificial intelligence. CHAPTER 3 . AI chatbots.