The 20 Stakeholder Experience Emotions: Which Are Most Positive and Value-Enhancing, and Which Are Most Negative and Value-Destroying?
Beyond Philosophy
NOVEMBER 28, 2017
Creating advocacy-level emotions of pleasure and happiness requires staying on top of customer expectations by proactively engaging with them across multiple channels – Email, Website, In-store and more. 1) Make the small investment in enhancing employee experience, and have them focus on customer value. Lagniappe works.
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