Beyond Philosophy

JUNE 25, 2021

Florida and Alabama have passed laws making vaccine passports illegal. I am having a roof replaced on my house in Florida, and we have to wait three months to get started because the contractor doesn’t have the stuff. In Florida, elective surgeries, like knee replacements and the equivalent, are booking three months out or more.

Customer Experience 153

Customer Experience Start-ups Healthcare Government 153

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Opendoor’s Transformation to a Unified Customer Experience.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Chip Bell

APRIL 9, 2019

When the bank purchased Barnett Bank, the largest bank in Florida, McColl commissioned the construction of a large high rise bank building in Tampa which the locals called the “Beer Can Building.” It was a tall circular structure that dominated the Tampa skyline.

Entertainment 84

Entertainment Construction Customer Expectations Innovation 84

Beyond Philosophy

JUNE 7, 2016

Maybe Merriam-Webster thinks that lagniappe has caught on, but customers would be hard-pressed to find it consistently in experiences they receive from most b2b and b2c organizations. Chip has written that “We are reaching the limits of value-added service (taking what customers expect and adding more). Be distinctive.

Customer Experience 74

Customer Experience B2C Touchpoint B2B 74

Beyond Philosophy

NOVEMBER 28, 2017

Creating advocacy-level emotions of pleasure and happiness requires staying on top of customer expectations by proactively engaging with them across multiple channels – Email, Website, In-store and more. 1) Make the small investment in enhancing employee experience, and have them focus on customer value. appeared first on.

E-commerce 83

E-commerce B2C Artificial Intelligence B2B 83

Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52