Beyond Philosophy
JUNE 25, 2021
Florida and Alabama have passed laws making vaccine passports illegal. I am having a roof replaced on my house in Florida, and we have to wait three months to get started because the contractor doesn’t have the stuff. In Florida, elective surgeries, like knee replacements and the equivalent, are booking three months out or more.
Beyond Philosophy
OCTOBER 26, 2016
That’s why, for example, a Saint Petersburg, Florida mall’s tenants include several spa/hair salon type businesses, an H&R Block, two eyeglasses stores, a shoe repair shop, a carpet and flooring store, a dentist and a tattoo parlor. The key is to manage customers’ expectations and then exceed them.
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Execs In The Know
APRIL 14, 2022
As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Proactive versus reactive, cutting edge service strategies, and boosting key performance indicator (KPI) results were all topics of discussion.
Intercom
FEBRUARY 3, 2022
Liam: What are some of your favorite examples of good customer experience or engagement? Jay: I think part of it is understanding what customers expect and then meeting or exceeding that. Because what I call the expectation equation is really the key principle in this whole line of thought. Which ones are your favorites?
Chip Bell
APRIL 9, 2019
When the bank purchased Barnett Bank, the largest bank in Florida, McColl commissioned the construction of a large high rise bank building in Tampa which the locals called the “Beer Can Building.” It was a tall circular structure that dominated the Tampa skyline.
Beyond Philosophy
AUGUST 11, 2022
He said he thought the combination of high customer expectations, lack of customer awareness, insufficient staffing, and absence of empathy led to a perfect storm for poor experiences. He describes a scenario where people hardly knew what they were doing, patience was in short supply, and tempers were flaring.
CX Journey
DECEMBER 20, 2017
Customers Expect More Consider these statistics from the National Federation of Independent Business regarding what customers have come to expect in terms of service across channels: When communicating via social media, 57% of customers expect a response within thirty minutes, regardless of the time of day.
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