Customer Service Dictionary: Important Definitions In The Contact Center
CSAT.AI
APRIL 5, 2023
Churn Rate : The percentage of customers who stop doing business with a company over a period of time. Note: Churn as a loss can be applied to customers or agents. Conversational AI : A set of artificial intelligence based technologies that can recognize and respond to human speech and text inputs at a human level.
Let's personalize your content