How Can Payers Improve Member Experience and Efficiency at the Same Time?
Uniphore
DECEMBER 17, 2021
This is especially true given the increasing competition from more technology-savvy competitors and disruptive market entrants from non-healthcare sectors such as retail. That’s where conversational artificial intelligence (AI) and automation can help. Source: “3rd Annual Optum Survey on AI in Health Care,” Optum, October 2020.
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