UserTesting’s Janelle Estes on using human insight to create memorable experiences
Intercom
AUGUST 11, 2022
It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen. We track every metric, create all kinds of dashboards, and use them to inform our every move. Liam: So, we’re not saying get rid of data.
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