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How Technology Can Help Humanize Customer Support

TeamSupport

Artificial intelligence (AI) and Machine Learning. Artificial intelligence and machine learning studies consumer behavior and purchasing habits. AI and machine learning principles can be employed in many customer service areas.

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Shhhh, they’re listening - inside the coming voice-profiling revolution

The Customer Service Blog

As you dial in, the computer of an artificial intelligence company hired by the store is activated. But the assistants are also tied to advanced machine learning and deep neural network programs that analyze what you say and how you say it. You decide to call a store that sells some hiking boots you’re thinking of buying.

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Bullhorn Engage 2019: Emotional Intelligence, Innovation and Insights

SugarCRM

We can’t wait to pull on our cowboy boots for 2020’s Bullhorn Engage in Austin Texas; we can already smell that mouthwatering Texas BBQ! The post Bullhorn Engage 2019: Emotional Intelligence, Innovation and Insights appeared first on Get your daily dose of Sugar.

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UserTesting’s Janelle Estes on using human insight to create memorable experiences

Intercom

You’re able to layer in some technology, artificial intelligence, and machine learning to understand what’s going on so you can process and get to the insight that tells you exactly what’s going on. Liam: So, we’re not saying get rid of data.