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How Technology Can Help Humanize Customer Support

TeamSupport

Artificial intelligence (AI) and Machine Learning. Artificial intelligence and machine learning studies consumer behavior and purchasing habits. AI and machine learning principles can be employed in many customer service areas.

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Bullhorn Engage 2019: Emotional Intelligence, Innovation and Insights

SugarCRM

Another notable element of the three-day conference was the thematic presence of “innovation.” While automation and AI can’t replace the human side of recruiting and staffing, it’s necessary to embrace the power of those tools to continue growing your company for the next stage of innovation. You can’t opt out of technology.