Execs In The Know

JANUARY 29, 2023

Kicking off on March 1, 2023, we’re taking CRS to Austin, Texas, to explore “Creating Moments That Matter” with our global community of CX leaders. But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. Why does attending CRS matter more than you think?

CX 90

CX Hospitality Hospitality Actionable Insights 90

Execs In The Know

MAY 4, 2023

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet. So, I decided to keep on that path but decided to do it here at home in Austin.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

The Customer Service Blog

APRIL 28, 2022

As you dial in, the computer of an artificial intelligence company hired by the store is activated. Today, some states such as Illinois and Texas require companies to ask for permission before conducting analysis of vocal, facial or other biometric features. The computer has concluded you are “friendly and talkative.”

Artificial Intelligence 52

Artificial Intelligence Government Machine Learning Technology 52

SugarCRM

JUNE 19, 2019

We can’t wait to pull on our cowboy boots for 2020’s Bullhorn Engage in Austin Texas; we can already smell that mouthwatering Texas BBQ! The post Bullhorn Engage 2019: Emotional Intelligence, Innovation and Insights appeared first on Get your daily dose of Sugar.

Innovation 20

Innovation Technology Technology AI 20

Comm100

MARCH 16, 2022

In contrast to task bots, AI chatbots are powered by artificial intelligence. Join the likes of Toronto Public Health, Canadian Blood Services, The Attorney General of Texas, Santa Fe County and many more who are modernizing their communications with Comm100. AI chatbots.

Government 76

Government Customer Service Compliance CX 76

SugarCRM

NOVEMBER 16, 2023

For me, to understand from a regional basis, where I sit in Texas, Singapore, or the London office, I can actually see where we’re having pitfalls, both as the commercial team has a regional team and a sub-regional team. Artificial Intelligence is a great way to make data-based predictions and take the guesswork out of your processes.

Business Growth 26

Business Growth CRM Artificial Intelligence Invoicing 26

Intercom

APRIL 13, 2023

Melina is an applied behavioral economist, consultant, teacher at Texas A&M Human Behavior Lab, and host of The Brainy Business podcast. Behavioral economist Melina Palmer believes that this insight is crucial to consider when creating marketing and sales strategies – don’t appeal to the rational man, target the subconscious mind.

Start-ups 59

Start-ups Artificial Intelligence Sales Business Administration 59

Intercom

AUGUST 11, 2022

You’re able to layer in some technology, artificial intelligence, and machine learning to understand what’s going on so you can process and get to the insight that tells you exactly what’s going on. Liam: So, we’re not saying get rid of data.

Start-ups 59

Start-ups NPS Sentiment Analysis Artificial Intelligence 59