TeamSupport

SEPTEMBER 21, 2020

We’re lucky to be living in an age where technology is constantly evolving. Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Personalized Customer Experience.

Artificial Intelligence 98

Artificial Intelligence B2B AI Contact Center 98

TeamSupport

APRIL 15, 2021

Hence, leading businesses are focused on using technology to humanize their labels and develop service models to withstand this ever-changing business environment. Marketing and Technology. Technology is making an increasingly significant contribution to customer service. High Touch Technology. Enhanced Customer Support.

Technology 106

Technology Technology Artificial Intelligence Machine Learning 106

Fonolo

JANUARY 8, 2019

From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. We are excited to announce that Fonolo , a Technology Partner in the Avaya DevConnect ecosystem, will be exhibiting at this momentous event. Voice-Powered Technology (VPT).

Contact Center 73

Contact Center Artificial Intelligence Social Media Touchpoint 73

1 to 1

FEBRUARY 1, 2024

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

AI 26

AI Artificial Intelligence Innovation CX 26

TeamSupport

MARCH 23, 2021

About Kristin Mortis Kristin Mortis is a Marketing Manager with 8+ years of experience at TDInsights based out of Plano, Texas. She writes about B2B Marketing, Big Data, Artificial Intelligence, and other technological innovations.

B2B 105

B2B Artificial Intelligence Social Media Customer Loyalty 105

Execs In The Know

JANUARY 29, 2023

Kicking off on March 1, 2023, we’re taking CRS to Austin, Texas, to explore “Creating Moments That Matter” with our global community of CX leaders. Prepare for the Future Take time to reflect and examine the possibilities of CX as it relates to leadership, people, purpose, processes, and technologies.

CX 90

CX Hospitality Hospitality Actionable Insights 90

Execs In The Know

MAY 4, 2023

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. EITK: When it comes to technology, in what ways is the brand differentiating itself from its competitors to improve CX? The technology we have is great but we are continuing to get more sophisticated.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98