TeamSupport

SEPTEMBER 23, 2020

As a B2B customer service company, investing in reliable customer support and ticket management platform is of utmost importance nowadays. Advanced solutions enable more efficient and collaborative interactions among members of the team and between agents and customers. In Summary.

Artificial Intelligence 96

Artificial Intelligence B2B AI Customer Service 96

TeamSupport

SEPTEMBER 21, 2020

Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Personalized Customer Experience. AI is also proving to be of incredible use in terms of a highly-personalized customer experience.

Artificial Intelligence 98

Artificial Intelligence B2B AI Contact Center 98

TeamSupport

APRIL 15, 2021

Although this temporarily relieves angry customers, it does not really impress them. There is so much more than just coupons and discounts to fully satisfy a customer’s needs. Technology is making an increasingly significant contribution to customer service. Artificial intelligence (AI) and Machine Learning.

Technology 106

Technology Technology Artificial Intelligence Machine Learning 106

TeamSupport

MARCH 23, 2021

Good quality customer service plays a major role in purchasing decisions for B2B companies. If you're looking to improve your brand's customer support, here are five pro-customer service tips for B2B brands. Know your customers. B2B customer support is relationship-oriented.

B2B 105

B2B Artificial Intelligence Social Media Customer Loyalty 105

1 to 1

FEBRUARY 1, 2024

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

AI 26

AI Artificial Intelligence Innovation CX 26

Comm100

MARCH 16, 2022

The gap between customer service in public and private sectors is vast. The top-performing private sector in the US boasts a customer satisfaction score of 8.3 All this makes providing the very best customer service in government no easy feat. Chapter 2: The state of customer service in government today.

Government 80

Government Customer Service Compliance CX 80

Execs In The Know

JANUARY 29, 2023

But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. That’s why right now is the perfect time to dive into all that Customer Response Summit (CRS) has to offer. Why does attending CRS matter more than you think?

CX 90

CX Hospitality Hospitality Actionable Insights 90