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Part 1: How Artificial Intelligence Is Affecting the B2B Customer Support Sector

TeamSupport

Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Personalized Customer Experience. AI is also proving to be of incredible use in terms of a highly-personalized customer experience.

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How Technology Can Help Humanize Customer Support

TeamSupport

Although this temporarily relieves angry customers, it does not really impress them. There is so much more than just coupons and discounts to fully satisfy a customer’s needs. Technology is making an increasingly significant contribution to customer service. Artificial intelligence (AI) and Machine Learning.

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5 Tips to Build a World-Class B2B Customer Support Organization

TeamSupport

Good quality customer service plays a major role in purchasing decisions for B2B companies. If you're looking to improve your brand's customer support, here are five pro-customer service tips for B2B brands. Know your customers. B2B customer support is relationship-oriented.

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Data, AI emerge as hot topics at CCW Austin

1 to 1

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

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Q&A with April Obersteller, Director of Global Experience at woom Bikes, One of the Fastest-Growing Companies in the U.S.

Execs In The Know

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. That’s when my journey with YETI began. April: That’s a good question.