CommBox

JUNE 4, 2024

AI predictive analytics enables organisations to transform customer service into a proactive, personalised experience. AI technology helps businesses to exploit large amounts of data from client interactions powered by advanced analytic tools; this data gives valuable insights that help to improve service quality and drive success.

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SugarCRM

NOVEMBER 16, 2021

Artificial intelligence (AI) has transitioned from science fiction worlds to everyday reality; it has also become a more widely accessible tool than most fiction writers ever dreamed of. Thanks to the technology provided by innovators like Sugar, AI isn’t just for massive enterprises.

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Logicalware

NOVEMBER 23, 2023

The impact of AI in the real world If you think artificial intelligence is something that only happens in sci-fi movies, think again. Xiaopeng envisions its future in two key aspects: as a productivity booster and as an innovation accelerator. AI is not a passing trend; it’s here to stay.

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Logicalware

JANUARY 25, 2022

So what are the biggest takeaways for contact centres and customer service teams? Analysts say this year will be all about digital-first customer experiences, with virtual assistants and video exploding onto the CX scene. Here’s what Sharon Leaver, their SVP of Research had to say: “Where will innovation come from?

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DMG Consulting

MARCH 1, 2019

Innovation Is What Makes Us Great. We have the ability to innovate even if it’s only to fail and start over again and again. And I do appreciate that there is much innovation that comes from other countries as well.) The world of customer service is one of the major beneficiaries of all of this innovation.

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Adrian Swinscoe

DECEMBER 18, 2023

Quality customer service holds immense importance for businesses, impacting customer satisfaction and loyalty significantly. In […] The post The AI agent revolution: Changing the dynamics of customer service first appeared on Adrian Swinscoe. This is a guest post by Jeanicka Rhey, a content writer.

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Uniphore

OCTOBER 7, 2021

It’s increasingly vital for organizations in all industries to provide superior customer service that exceeds expectations and meets users’ needs quickly and efficiently. Here are impressive examples of superior customer service: 1. Sainsbury’s Gives a Young Customer Exactly What She Wants U.K.

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SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Here are five practical tips: 1.

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SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Here are five practical tips: 1.

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Callminer

FEBRUARY 19, 2020

Innovative Challenges. All industries benefit from innovation and customer support is no different in this regard. Embracing innovative new practices such as artificial intelligence (AI) and flexible working arrangements can help considerably in alleviating such issues. Technological Shifts.

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Callminer

SEPTEMBER 1, 2020

The two-day event – hosted by bestselling author and customer service and experience expert, Shep Hyken – featured dynamic keynote presentations from four of renowned CX experts. The great online kick-off. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

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CommBox

JANUARY 28, 2024

With the rising demand for digital support and services, organizations struggle with the massive load on their traditional call centers and agents. Digital customer service diverts some load off the call centers, allowing agents to respond to multiple customers simultaneously and immediately.

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Win the Customer

DECEMBER 13, 2023

In recent years, the integration of Artificial Intelligence (AI) in customer experience has revolutionized how businesses interact with their clientele. Customers AI-driven customer service has empowered consumers with quicker responses, personalized interactions, and seamless experiences.

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AI Artificial Intelligence Customer Experience Predictive Analytics 69

Adrian Swinscoe

NOVEMBER 3, 2023

This is a guest post from Janine Hunt, Client Partnership Director at customer service outsourcer Kura. Data shows that 35% of businesses have adopted using AI […] The post How the world is reacting to AI use in customer service first appeared on Adrian Swinscoe.

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Fonolo

OCTOBER 10, 2018

The ability for customers to tout their distinct opinions with far-reaching audiences is a new phenomenon that has shifted the way brands must think and operate. Excellent customer service must become a central component of companies’ strategies if they hope to survive and thrive in this digital age.

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CommBox

MAY 11, 2022

Customer service. Because keeping your customers happy isn’t just good for your karma. A whopping 93% of customers will make repeat purchases from companies that offer excellent service, while 83% feel more loyal to brands that respond to – and resolve – their complaints. It’s good for your bottom line, too.

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Logicalware

AUGUST 9, 2023

This is why we were recently awarded the 2023 European Company of the Year award from Frost & Sullivan, thanks to our innovative CCaaS solutions and advanced AI capabilities. Using Natural Language Understanding (NLU), the tool interprets customer enquiries and extracts relevant information. But don’t worry, we’re here to help!

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DMG Consulting

MARCH 8, 2019

Innovation Enhances the Cloud-Based Contact Center Infrastructure Market. CBCCI vendors have begun to differentiate themselves with their innovative routing capabilities that can optimize the outcome of each interaction. The result is higher sales rates, larger collections and greatly improved customer service.

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Experience Investigators

FEBRUARY 6, 2024

Explore the horizon where artificial intelligence meets human touch in customer experiences with our host, Jeannie Walters. We’re traversing the fine line between the innovative prowess of AI and the essential need for empathy in customer service.

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Logicalware

NOVEMBER 27, 2023

In the spotlight of Puzzel’s annual event, Elevate ‘23, we delved into the critical realms of customer experience and artificial intelligence. But it’s not just about selling products; it’s about crafting seamless customer experiences that resonate. million customer requests annually across various channels.

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Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

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ECXO

APRIL 7, 2024

It’s about transforming these ideas into reality, painting the canvas of the customer experience with vibrant colors which I split into 4 categories: innovation, personalization, resilience, and connection. Innovation, spurred by creativity, ensures that businesses do not stagnate.

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TeamSupport

JANUARY 22, 2024

Businesses are continually seeking innovative ways to enhance efficiency and improve the overall customer experience. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. What is Automation?

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Callminer

NOVEMBER 13, 2018

The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies. Each year we are blown away by the business impact and innovation highlighted in the submissions for LISTEN Awards.

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Adrian Swinscoe

MAY 17, 2024

David joins me today to talk about innovation in the […] The post Making in-store grocery shopping fun and going viral on TikTok – Interview with David McIntosh of Instacart first appeared on Adrian Swinscoe. Today’s interview is with David McIntosh, who is VP and GM of Connected Stores at Instacart.

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The DiJulius Group

FEBRUARY 10, 2021

Customer Service Feature Story HUMANIZING OUR FUTURE “In the digital revolution, excellent human interaction skills become a premium advantage.” Technological innovations and the rise of artificial intelligence (AI) have caused tremendous dislocations in today’s workplace.

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Ameyo Callversations

NOVEMBER 16, 2021

AI is a driving force in contact centers that enables delivering superior customer and agent experience with the help of automation tools. Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. AI helps predict customer behavior.

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Logicalware

NOVEMBER 21, 2023

At Puzzel’s annual event, Elevate ‘23, artificial intelligence took centre stage. Shedding light on one of this year’s hottest topics, we brought together industry experts to explore the profound impact AI has on the world of customer experience. Among these experts was Zack Kass, AI Futurist and former GTM leader at OpenAI.

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Artificial Intelligence AI Construction Technology 59

Fonolo

SEPTEMBER 11, 2018

Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example).

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TeamSupport

MARCH 11, 2024

We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Gone are the days when customer service was just a cold, impersonal phone call.

Artificial Intelligence 52

Artificial Intelligence Social Media Omnichannel Customer Satisfaction 52

TeamSupport

MARCH 11, 2024

We've compiled some of the latest trends and advancements that will shape the landscape of customer service. The Future is Now First things first - let's talk about how customer support has evolved. Gone are the days when customer service was just a cold, impersonal phone call.

Artificial Intelligence 52

Artificial Intelligence Social Media Omnichannel Customer Satisfaction 52

DMG Consulting

FEBRUARY 14, 2022

Artificial intelligence (AI) is awe-inspiring, and while these technologies are in their early days, they have already demonstrated their ability to function as a change agent in contact centers, customer service departments, customer experience (CX) functions and sales organizations.

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TeamSupport

APRIL 15, 2021

Although this temporarily relieves angry customers, it does not really impress them. There is so much more than just coupons and discounts to fully satisfy a customer’s needs. Technology is making an increasingly significant contribution to customer service. Artificial intelligence (AI) and Machine Learning.

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DMG Consulting

NOVEMBER 14, 2020

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report. Digital-first servicing drives improved CX and brand engagement. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

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Fonolo

JANUARY 31, 2019

It’s a challenging time for customer service executives. Customer expectations are higher than ever … and competition is stiff. Roughly 82% of customers are willing to leave a brand because of poor customer service. The protagonist prepares for a long journey through the customer service galaxy.

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DMG Consulting

MAY 8, 2023

This positioned vendors to invest heavily in their solutions (particularly during the first six months of the year) and deliver a great deal of innovation to the market. The investments are primarily in the following categories: artificial intelligence (AI), automation, analytics, and user interface/user experience (UI/UX).

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Hodusoft

MARCH 29, 2022

One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line. With the shift of work culture, the customer service industries had to adopt the hybrid work model.

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