CommBox

DECEMBER 5, 2023

Takeaways: Unleashing ChatGPT’s Power for Customer Support Crafting Dynamic Conversations with ChatGPT Practical Steps for Chatbot Development and Integration Transforming Customer Service: A Strategic Approach with ChatGPT 1. ChatGPT, powered by OpenAI’s advanced GPT-3.5

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Customer Service Artificial Intelligence Innovation Start-ups 97

Inside Customer Service

AUGUST 26, 2021

Advanced techniques are one of the top requests I receive as a customer service trainer. Customer service professionals who master the basics will always do well. You can build these skills by taking my LinkedIn Learning course, Customer Service Foundations. Customer service is the same way.

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Gaming Customer Service Sports Innovation 176

Adrian Swinscoe

DECEMBER 18, 2023

Quality customer service holds immense importance for businesses, impacting customer satisfaction and loyalty significantly. In […] The post The AI agent revolution: Changing the dynamics of customer service first appeared on Adrian Swinscoe. This is a guest post by Jeanicka Rhey, a content writer.

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AI Customer Service Customer Satisfaction Artificial Intelligence 147

Beyond Philosophy

MARCH 8, 2019

Customer loyalty consultants refer to it as Innovative Customer Experience, and it is the key to getting your customers to talk about your experience to everyone they know. Author, speaker, and customer loyalty expert Dr. Chip Bell is our guest on this episode of The Intuitive Customer podcast.

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Innovation Customer Loyalty CX Customer Expectations 133

SurveySensum

FEBRUARY 1, 2024

But the real magic happens when we turn this product feedback into practical steps for innovation. How Customer Feedback Helps in Product Innovation Customer feedback means everything customers share after using a product or service. Always acknowledge customer concerns. Communicate improvements.

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Customer Feedback Innovation Social Media Start-ups 52

Fonolo

FEBRUARY 7, 2023

A commitment to care for your personal well-being is above and beyond the customer service you might usually expect from a financial institution. To serve customers well, innovation and excellent customer service is a must. Hawaii State FCU is one of the Aloha State’s leading financial institutions.

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Customer Service Innovation Customer Satisfaction Technology 140

Comm100

JANUARY 2, 2024

Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s needs. This is the promise of Generative AI customer service. This allows for more proactive and relevant customer support.

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AI Customer Service Gaming Innovation 73

Customer Think

APRIL 23, 2024

It’s a nearly universal opinion: Today’s customer service leaves much to be desired. But it’s not just customers who are frustrated. Service agents are, too. Many people have suggested that AI and chatbots are innovative, “easy” fixes to customer service challenges.

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Customer Service Innovation AI Contact Center 48

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Here are five practical tips: 1.

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Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Here are five practical tips: 1.

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Innovation Non-Profits Social Media Customer Feedback 52

TeamSupport

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. But what happens when you add innovative software solutions into the mix? Instead, your team can focus on what they do best - providing stellar customer service.

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TeamSupport

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. But what happens when you add innovative software solutions into the mix? Instead, your team can focus on what they do best - providing stellar customer service.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

TeamSupport

MARCH 1, 2024

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. But what happens when you add innovative software solutions into the mix? Instead, your team can focus on what they do best - providing stellar customer service.

Customer Satisfaction 40

Customer Satisfaction Innovation Machine Learning AI 40

Adrian Swinscoe

NOVEMBER 3, 2023

This is a guest post from Janine Hunt, Client Partnership Director at customer service outsourcer Kura. Data shows that 35% of businesses have adopted using AI […] The post How the world is reacting to AI use in customer service first appeared on Adrian Swinscoe.

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AI Customer Service Artificial Intelligence Innovation 130

Win the Customer

SEPTEMBER 12, 2023

Even long-established businesses can embrace change and revolutionize their customer interactions. In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1. Personalization: The Cornerstone of Modern CX 1.

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Innovation Customer Experience Omnichannel Social Media 59

Zendesk

NOVEMBER 14, 2023

Given the significance of EX, we’re thrilled to announce our latest batch of product innovations, designed to help internal service teams, such as IT and HR, deliver exceptional employee experiences. The post Enhance the employee experience with Zendesk’s latest innovations appeared first on Zendesk.

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Innovation AI Finance Customer Service 52

Logicalware

AUGUST 9, 2023

This is why we were recently awarded the 2023 European Company of the Year award from Frost & Sullivan, thanks to our innovative CCaaS solutions and advanced AI capabilities. Using Natural Language Understanding (NLU), the tool interprets customer enquiries and extracts relevant information. But don’t worry, we’re here to help!

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Innovation AI Customer Experience Case Management 52

Intercom

AUGUST 10, 2023

We think of innovation as something that happens behind closed doors, but what would you be able to unlock if customers felt they were part of the creative process? Today, most innovative solutions arise from the collective efforts of multidisciplinary teams, with each member bringing their unique strengths to the table.

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Customer Journey Map Innovation Start-ups AI 96

TeamSupport

MARCH 28, 2024

If you’re in the customer support world, then you know that achieving excellence in the space requires more than addressing customers’ immediate needs. You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management.

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Customer Service Customer Satisfaction Innovation Customer Relationship 52

CSAT.AI

OCTOBER 11, 2019

Happy Customer Service Week! One of the things I feel most strongly about is that customer service professionals should never ever be sworn at, demeaned or abused. Sometimes agents feel powerless, and can’t tell a customer they’ve crossed the line. Empathy and Support Inspire Innovation. In helping CSAT.AI

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Innovation Customer Service Sentiment Analysis Sales 52

Customer Think

AUGUST 9, 2023

Customer service undeniably serves as the heartbeat of any successful business. In an increasingly competitive marketplace, finding innovative ways to enhance customer interaction is paramount. Numerous strategies abound, from streamlining communication channels to personalizing user experiences.

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Customer Service Innovation 98

CommBox

DECEMBER 6, 2023

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. Live chatbots stand out for their ability to address customer queries and provide instant support in real-time.

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Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Myra Golden Media

SEPTEMBER 17, 2021

Are you still trying to figure out how to celebrate Customer Service Week? After the year and a half your team has pulled your company through, don’t let National Customer Service Week pass without an epic celebration of your front line! Here are three steps to easy National Customer Service Week planning!

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Customer Service Gaming Innovation Customer Experience 139

Bill Quiseng

MAY 10, 2023

So I encourage you to remind yourself and your colleagues every day about each one of these 25 QUI QUOTES about customers and customer service. FIRST BEST First, be the best to your customers. When it comes to customers and customer service, don’t be just good. Focus on the customer, not technology.

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Customer Service Social Media Customer Loyalty B2C 78

CX Accelerator

OCTOBER 26, 2019

As I think about the impact my team can have on virtual collectors, it becomes evident that customer service has never been a more powerful tool in driving emotional affinity and supporting companies to give great collecting experiences to their customers. Back to CX Accelerator Blog.

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Customer Service Gaming CX Start-ups 182

CX Accelerator

OCTOBER 26, 2019

As I think about the impact my team can have on virtual collectors, it becomes evident that customer service has never been a more powerful tool in driving emotional affinity and supporting companies to give great collecting experiences to their customers. Back to CX Accelerator Blog.

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Customer Service Gaming CX Start-ups 182

TeamSupport

JANUARY 22, 2024

Businesses are continually seeking innovative ways to enhance efficiency and improve the overall customer experience. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. What is Automation?

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Customer Service B2B AI Innovation 59

Customer Think

SEPTEMBER 12, 2023

Businesses now find themselves at a crossroads in the realm of customer service. Email has long stood as a stalwart among various communication channels, offering a reliable medium for customer-company interactions. However, the emergence of chat and generative AI innovations promises a […]

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Customer Service Innovation AI Technology 80

Intercom

MARCH 7, 2024

Here are some of the key takeaways from the conversation: Support tech stacks are fragmented and outdated: Historically – through no fault of busy support teams – the customer service industry has been slow to innovate. The possibilities are endless.

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AI Customer Service Engineering Voice of the Customer 59

TeamSupport

MARCH 28, 2024

If you’re in the customer support world, then you know that achieving excellence in the space requires more than addressing customers’ immediate needs. You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management.

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Customer Service Customer Satisfaction Innovation Customer Relationship 52

Chip Bell

AUGUST 18, 2020

Innovative products and services are different than ordinary products and services in that they are crafted and choreographed from a fertile imagination. “When you innovate,” wrote Oracle CEO Larry Ellison, “You’ve got to be prepared for everyone telling you that you’re nuts.”

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Innovation CX Customer Service Customer Experience 76

Customer Think

SEPTEMBER 8, 2021

Customer service is one of the most important elements of a healthy business. Unfortunately, it also tends to be the aspect of business that gets neglected for sexier components like marketing, branding, sales, and innovation. But if you extract more value out of your customer service, good things will happen for your business.

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Customer Service Innovation Sales 126

MattsenKumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

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Customer Service Customer Satisfaction Contact Center CRM 84

Uniphore

OCTOBER 7, 2021

It’s increasingly vital for organizations in all industries to provide superior customer service that exceeds expectations and meets users’ needs quickly and efficiently. Here are impressive examples of superior customer service: 1. Sainsbury’s Gives a Young Customer Exactly What She Wants U.K.

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Customer Service Artificial Intelligence AI Omnichannel 113

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

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Customer Service Customer Retention CX Social Media 52

CommBox

JANUARY 28, 2024

With the rising demand for digital support and services, organizations struggle with the massive load on their traditional call centers and agents. Digital customer service diverts some load off the call centers, allowing agents to respond to multiple customers simultaneously and immediately.

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Customer Service Omnichannel Artificial Intelligence CRM 52