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MAY 3, 2021
In most cases it’s an artificially intelligent virtual agent that greets you in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Chat serves an important purpose in the omnichannel ecosystem, but it’s not without its limits.
SurveySensum
JULY 14, 2020
in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He is a GTACC Award winner and has been listed in the ICMI Top 50. LinkedIn : [link].
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