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Remove Artificial Intelligence Remove Mystery Shopping Related Topics
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. He is an author of the book ‘Message Me’ that talks about the future of customer service in the era of social messaging and artificial intelligence.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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Chat Vs. Messaging: More Than Meets the Emoji

1 to 1

MAY 3, 2021

In most cases it’s an artificially intelligent virtual agent that greets you in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Top 5 CX Gaps in Messaging and Chat : We mystery shopped some famous brands. What is chat?

Mystery Shopping 26
Mystery Shopping Artificial Intelligence Healthcare Omnichannel 26
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