Value Chain Solution to VoC ROI
ClearAction
MARCH 24, 2017
See the Applied Materials example: Strategic Action on B2B VoC ). This holistic approach (as opposed to case management alone) is best for positive word-of-mouth and business growth. See the tw telecom example: Is Operations Involved in B2B Customer Experience? ). That is mutual value creation.
48 
Let's personalize your content