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Customer experience, whose business is it?

Lumoa

It makes up almost two thirds of online consumers and the likeliness goes even higher if the product is a B2B service! They also support integrations e.g. enabling feedback to flow back to CRM system or help Customer Support department in fixing the issues in real-time. Were you a happy customer at that exact moment? That's fair.

article thumbnail

Customer experience, whose business is it?

Lumoa

It makes up almost two thirds of online consumers and the likeliness goes even higher if the product is a B2B service! They also support integrations e.g. enabling feedback to flow back to CRM system or help Customer Support department in fixing the issues in real-time. Were you a happy customer at that exact moment? That's fair.