SurveySensum

DECEMBER 28, 2020

Are you starting your customer experience journey? Are you planning to implement a VOC program? . They are acquiring customers at the lightning speed. . But, they were struggling a lot in retaining those customers! What is the difference between the VOC program and the CX program? How to capture VOC data?

VOC 98

VOC B2C Social Media Voice of the Customer 98

Waypoint Group

JUNE 30, 2022

Would you be able to expand an account faster if the customer journey was smoother? Would Customer Acquisition Cost decline? In B2B Marketing you must ACTIVATE your advocates. Do decision makers know where to recognize success/outcomes and perceive value? . What is it worth to address these areas?

NPS 52

NPS Customer Acquisition B2B Sales 52

Totango

DECEMBER 10, 2019

As part of a successful B2B enterprise, you understand the importance of your customers. New customer acquisition is at the heart of most traditional business models. In the customer-centered economy, however, retained customers are as good as gold. . How to Increase Customer Retention for B2B Companies .

Customer Retention 64

Customer Retention B2B VOC Customer Acquisition 64