Customer Acquisition and VOC - Tech Customer Success

Getting Started with Voice of Customer program

SurveySensum

DECEMBER 28, 2020

Are you starting your customer experience journey? Are you planning to implement a VOC program? . They are acquiring customers at the lightning speed. . But, they were struggling a lot in retaining those customers! What is the difference between the VOC program and the CX program? How to capture VOC data?

VOC

VOC B2C Social Media Voice of the Customer

Building a CX Dashboard

CX Accelerator

AUGUST 19, 2019

He has over 20 years' experience developing and implementing customer acquisition and retention strategies in strategic Sales, Marketing and Customer Experience roles. CX #VoC #CXDesign.

CX

CX Customer Journey Map Touchpoint VOC

Building a CX Dashboard

CX Accelerator

AUGUST 19, 2019

He has over 20 years' experience developing and implementing customer acquisition and retention strategies in strategic Sales, Marketing and Customer Experience roles. CX #VoC #CXDesign.

CX

CX Customer Journey Map Touchpoint VOC

Webinars

Secrets of a Successful Sale: Optimizing Your Checkout Process

How To Craft Your Perfect Retail Tech Stack

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

Drive positive CX and brand perception by harnessing unsolicited feedback

Qualtrics

DECEMBER 6, 2021

Introducing our native integrations with Google and Facebook reviews, which will enable businesses to power their VoC programs with insights from the channels their customers are using. Your social media and online review channels can provide a wealth of insights to fuel your voice of the customer (VoC) program.

VOC

VOC Close the Loop CX Social Media

CX Annuities Solve CX ROI & Tenure Dilemmas

ClearAction

SEPTEMBER 22, 2022

Lost ROI on customer acquisition cost. Preventing churn : Customer Service + escalations + remedies + refunds + returns. Customer Success + Loyalty programs. And VoC aims to count (and even beg for) possible recommendations, instead of enriching your managers with deep insights for sustainable differentiation.

CX

CX Sports Non-Profits Touchpoint

Chapter 5: Impact of CX on Business metrics

SurveySensum

MARCH 4, 2021

In this episode Tanuj, NK, and Debbie are talking about the impact of CX on business metrics, VOC and CX metrics and their measurables, VOB, VOC, and VOE and their differences, bringing alignment across multiple teams, tips to manage the emotions of the customer, where does CX starts and ends in an organization, and a lot more!

CX

CX VOE VOC Voice of the Customer

CEMs vs. CRMs (And Why You Need Both)

PeopleMetrics

DECEMBER 12, 2017

These systems capture customer data from disparate information silos such as emails, ERP systems, and business intelligence tools to provide analytics around sales cycles, marketing campaigns, customer acquisition strategies, etc.

CEM

CEM CRM Customer Relationship Management VOC

How to Optimize Customer Retention for B2B Enterprises

Totango

DECEMBER 10, 2019

As part of a successful B2B enterprise, you understand the importance of your customers. New customer acquisition is at the heart of most traditional business models. In the customer-centered economy, however, retained customers are as good as gold. .

Customer Retention

Customer Retention B2B VOC Customer Acquisition

3 patient experience problems that can be tackled with CX solutions

Qualtrics

SEPTEMBER 23, 2019

Foundational voice-of-the-customer (VoC) programs focus on “crawling”, and once you start to “walk” that executive/leader engagement is critical. This can include: Increased customer retention. Greater customer acquisition. When this happens, customers feel like their voice matters. Decreased cost to serve.

Net Promoter Score

Net Promoter Score CX VOE VOC

9 Strategies to Improve Customer Retention Rate in 2023

SurveySensum

SEPTEMBER 21, 2023

Company A, decided to run a substantial marketing campaign, investing hundreds of dollars in hopes of acquiring new customers. Unfortunately, the campaign only yielded two customers, generating a total of $50 in business. In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs.

Customer Retention

Customer Retention Non-Profits Social Media Gaming

Part 4 in the Series: Visualize Your Advocacy Rate

Waypoint Group

JUNE 30, 2022

Would you be able to expand an account faster if the customer journey was smoother? Would Customer Acquisition Cost decline? Do decision makers know where to recognize success/outcomes and perceive value? . What is it worth to address these areas? Would Lifetime Value increase?

NPS

NPS Customer Acquisition B2B Sales

Customer Experience + Marketing: Pro’s & Con’s

ClearAction

MAY 29, 2016

Software-as-a-service (SaaS) and other subscription business models were instrumental in Marketing taking on a greater role for customer retention. Voice-of-the-customer programs (Net Promoter surveys, customer advisory boards, user groups, etc.) There is a treasure trove of value and prescriptive advice from customer comments.

Customer Experience

Customer Experience Social Media Customer Experience Management Voice of the Customer

6 ways to renew (and stick to!) your CX vows

1 to 1

DECEMBER 13, 2021

For example, starting with the right feedback mechanisms can give you first-hand insights from customers about the new channels and capabilities available to them. Consider adding Voice of Customer (VoC) , analytics , interviews, and polls to your arsenal of feedback tools.

CX

CX Customer Journey Map Customer Retention VOC

Tech Customer Success

Getting Started with Voice of Customer program

Building a CX Dashboard

Webinars

Trending Sources

Building a CX Dashboard

Webinars

Drive positive CX and brand perception by harnessing unsolicited feedback

CX Annuities Solve CX ROI & Tenure Dilemmas

Chapter 5: Impact of CX on Business metrics

CEMs vs. CRMs (And Why You Need Both)

How to Optimize Customer Retention for B2B Enterprises

3 patient experience problems that can be tackled with CX solutions

9 Strategies to Improve Customer Retention Rate in 2023

Part 4 in the Series: Visualize Your Advocacy Rate

Customer Experience + Marketing: Pro’s & Con’s

6 ways to renew (and stick to!) your CX vows

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