Remove B2B Remove CX Transformation Remove NPS Remove Structured Data
article thumbnail

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Why is NPS ® going up or down? B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Why are your customers turning away from you?

article thumbnail

Customer Experience Strategy: An A to Z Glossary

Lumoa

Why is NPS ® going up or down? B2B customer experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing. So let’s start!

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Why is NPS ® going up or down? B2B customer experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. The situation when B2B CX was very distant from B2C CX has been rapidly changing. So let’s start!