Lumoa

FEBRUARY 9, 2023

Why is NPS ® going up or down? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? By the way, did you know that Lumoa’s analytics is powered by AI? A company usually follows a set of KPIs.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? By the way, did you know that Lumoa’s analytics is powered by AI? So let’s start!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? By the way, did you know that Lumoa’s analytics is powered by AI? So let’s start!

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64