Waypoint Group

AUGUST 1, 2018

Consider that there are two types of loyalty: Behavioral loyalty, which is often the mantra of B2C companies that measure loyalty through repeat purchase behavior, and. Close the loop by showing your customers that you heard them. Attitudinal Loyalty Accelerates Profitable Growth. Do you really think of this as loyalty?

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56

Confirmit

MAY 29, 2018

Close the loop with individual or group of customers to respond to their feedback. Bring in the Voice of the Customer to fuel innovation throughout the organization. There are variations for B2B and B2C organizations, between specific industries, and even between regions. White Paper. Case study.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40

Qualtrics

APRIL 14, 2021

A quick search for successful CX examples will no doubt throw up case study after case study from iconic B2C companies like American Express , Under Armour , and BMW. At the core, there are some similarities between B2C and B2B businesses — you rely on customers, and for them the experiences you deliver are everything.

B2B 26

B2B Close the Loop CX B2C 26