SurveySensum

FEBRUARY 26, 2024

Employee engagement : Engaged employees are more productive, innovative, and committed to their organizations. This continuous improvement mindset fosters innovation, agility, and resilience. The close the loop feature helps you to take action, and communicate the changes to your employees, showing them that feedback matters to you.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

CX Accelerator

OCTOBER 9, 2018

This information is used to lead a cross-functional meeting once a week in which we learn from the VoC data and close the loop on it. VoC Open Forum – Eventbrite, a software company based in San Francisco, boosts an innovative VoC program which has been integrated into the fiber of their day-to-day operations.

VOC 160

VOC Unstructured Data Close the Loop Social Media 160

PeopleMetrics

MARCH 1, 2017

A closed-loop customer feedback management system gives institutions the tools they need to take this personal follow-up and “close the loop” on each piece of customer feedback. When you're trying to close the loop, you do not have to protect the identity of your customers who give you feedback.

Customer Feedback 99

Customer Feedback Close the Loop Voice of the Customer Case Management 99

Confirmit

JANUARY 11, 2019

The need to act upon available data can sometimes get lost in new digital innovations and a steady stream of more data rolling in. To do this, organizations must act on the data available and make sure they close the loop, getting back to customers to show they’re really listening. Keep looking for new innovations.

Close the Loop 40

Close the Loop Contact Center Innovation CRM 40

Execs In The Know

NOVEMBER 30, 2021

During this panel, Melody, Rick, Matt, and Sav engage in a wide-ranging discussion about the overall state of the industry, highlighting current challenges, while also sharing how they are addressing some of these challenges with innovative CX data solutions and strategies. Work-from-home is here to stay. That said, trust but always verify.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Confirmit

NOVEMBER 16, 2020

We are proud to share the success of such innovative and people-centric teams. Action Management closes the loop within 48 hours for over 95% of all customer alerts, resulting in an 86% decrease in complaints. 93% of new customers onboarded within 14 days in 2020.

VOC 52

VOC Close the Loop Touchpoint Voice of the Employee 52

ClearAction

AUGUST 29, 2015

Closing the loop with a customer about a low rating on a survey or an issue they've contacted the company about is in almost everyone's recipe for customer experience improvement. If your recipe for customer experience ROI does not call for 3 types of action, it will probably flop. 2) Macro Customer Experience Action.

Close the Loop 117

Close the Loop Customer Experience Customer Experience Management Sports 117

SurveySensum

FEBRUARY 24, 2022

One of the best parts of this platform is that it helps you close the loop and prioritize actions by analyzing verbatim, using text and sentiment analysis and real-time journey-based dashboards. . Closing the loop. Following the suite, SurveySensum focuses on making feedback more actionable by closing the loop.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Best features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

ClearAction

APRIL 18, 2020

Resolving the instance is the norm today, driven by voice-of-the-customer technology vendors’ emphasis on closing the loop with customers who rated something poorly in a survey. Customer Experience Innovation Actions. We had to redefine our social system to get everybody into the innovation game.

Customer Experience 62

Customer Experience Net Promoter Score Innovation Close the Loop 62

Execs In The Know

NOVEMBER 30, 2021

During this panel, Melody, Rick, Matt, and Sav engage in a wide-ranging discussion about the overall state of the industry, highlighting current challenges, while also sharing how they are addressing some of these challenges with innovative CX data solutions and strategies. Work-from-home is here to stay. That said, trust but always verify.

Close the Loop 52

Close the Loop Compliance CX Innovation 52

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. Instead of shrugging, Bean & Grind went beyond the surface.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

PeopleMetrics

MARCH 13, 2015

One aspect of their Rags-to-Riches-to-Rags-to-Riches story that resonates most with me was when they put Customer Service Reps and Product Innovation employees on the same team. But companies that are listening recognize the importance of closing the loop with employees to let them know they have been heard. Some may not.

Close the Loop 109

Close the Loop Customer Experience Net Promoter Score Voice of the Employee 109

Qualtrics

FEBRUARY 10, 2020

And we don’t expect it to slow down this year, in fact we expect the pace of innovation to accelerate. Plus, you can also close the loop on those same platforms, so wherever your customers are you can listen and take action. You can now pull in all this data into CustomerXM so you get the full picture, across all your channels.

CX 58

CX Close the Loop Unstructured Data Social Media 58

Totango

SEPTEMBER 25, 2020

Close the loop on NPS by following up with an appropriate next step such as meeting with a CSM to review an issue or asking them to leave a review on 3rd party sites. Dynamic Assignment is a product innovation that allows companies to quickly match customers with the experts that best fit their needs. Dynamic Assignment.

Close the Loop 57

Close the Loop NPS Hospitality Hospitality 57

SurveySensum

APRIL 1, 2024

Close the loop: Follow up with customers who provided feedback to inform them of the actions taken as a result, closing the feedback loop and reinforcing the importance of their input. Such interactions provide visibility and underline a startup’s commitment to its field.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Qualtrics

JULY 15, 2019

Companies need to innovate in order to keep up with consumer demand. Proactively Close the Loop with Upset Customers. Closed-loop tools enable you to create follow-up tickets with customers after they leave negative feedback. The study also showed that 30% of those surveyed from the U.S.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SurveySensum

MARCH 20, 2024

Qualaroo Qualaroo is a fantastic CXM tool that provides an innovative approach to contextual feedback collection. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 6. It also offers effective AI analysis of customer feedback.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Totango

AUGUST 18, 2022

Close the loop with customers with negative feedback to help resolve issues before they get passed onto another team. Optimize Your Onboarding Checklist Implementation with Innovative Technology. Provide an onboarding survey after the customer completes their journey.

Customer Journey Map 93

Customer Journey Map Close the Loop Start-ups Technology 93

SurveySensum

JANUARY 18, 2024

Don’t you agree that our new and innovative product is far superior to our outdated, less efficient competitor offerings?” – what do you think is wrong with this question? Closing the loop is the biggest gap in feedback practices today. Ben Motteram @CXpert : Not being told what was DONE with my #feedback.

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

ClearAction

NOVEMBER 1, 2017

Make it easy for them to share their progress so you can close the loop with customers at-large about progress. Show all of these work groups what mutual value means, and how to use creativity techniques to innovate any aspect of customer experience. Aim at preventing issue recurrence.

Customer Experience 69

Customer Experience Close the Loop Touchpoint Education 69

Waypoint Group

DECEMBER 15, 2015

This has allowed the team to close the loop in 24 hours or less, impressing customers not only in speed but because the company was clearly listening and cares about their success. Humanity has also been able to share the insights with Marketing, Product and Sales teams, enhancing product innovation and content for prospects.

B2B 40

B2B Close the Loop Innovation Customer Feedback 40

Experience Investigators

APRIL 25, 2023

Leaders resist innovation around customer experience when they think it’s a trade-off between profitability and something they define as “soft.” Does it mean you will respond to customer feedback in specific ways to close the loop? Stay close to the actual customer, no matter the role.

Close the Loop 52

Close the Loop Contact Center Start-ups CX 52

Experience Investigators

APRIL 25, 2023

Leaders resist innovation around customer experience when they think it’s a trade-off between profitability and something they define as “soft.” Does it mean you will respond to customer feedback in specific ways to close the loop? Stay close to the actual customer, no matter the role.

Close the Loop 52

Close the Loop Contact Center Start-ups CX 52

ClearAction

MARCH 24, 2017

We need to be thinking of VoC actions as a value chain : (1) VoC action alerts specify case management where we learn about individuals’ situations and close the loop with them, (2) VoC chronic issues — especially critical moments of truth — require cross-functional absorption of customers’ comments, collaborative identification of (..)

VOC 48

VOC Close the Loop CXM Voice of the Customer 48

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Suggested Read: Seven Useful Tips from Experts to “Close the Loop” Customer Feedback 8.

Retail 52

Retail Customer Service E-commerce Social Media 52

ClearAction

FEBRUARY 7, 2016

Customer Experience Innovation. Rules of the Game for Customer Experience Innovation article. Customer Experience Innovation Covers the Experience Spectrum article. Innovating the Superior Customer Experience webcast (24:09). Customer Satisfaction Cliffhangers: Close the Loop article.

Customer Experience 48

Customer Experience Gambling Social Media Close the Loop 48

Experience Investigators

MARCH 23, 2021

But when leaders become obsessed with “be better than X company” as the main driver for innovation, customer experience will suffer. Encourage feedback and make sure you are closing the loop with those customers who provide it. After all, your competitors could introduce the very offering which woos your customers away!

Customer Experience 98

Customer Experience Contact Center Close the Loop Invoicing 98

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Are there any pain points that need addressing?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Qualtrics

FEBRUARY 20, 2020

Get the inside track from innovators at the world’s largest and most disruptive tech, media and telecom brands, industry experts, and the world’s experience management leaders at X4 Summit 2020. There’s a rolling agenda each day of demonstrations and short classes covering all the latest innovations on the XM Platform.

Government 32

Government Close the Loop Gaming Innovation 32

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Suggested Read: Seven Useful Tips from Experts to “Close the Loop” Customer Feedback 8.

Retail 40

Retail Customer Service E-commerce Social Media 40

Comm100

DECEMBER 14, 2017

Businesses need to keep innovating and improving their service, or risk being left behind. Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Do the change. Study , or check the results of the change.

Customer Experience 92

Customer Experience Net Promoter Score NPS Close the Loop 92

Doing CX Right

SEPTEMBER 5, 2020

In a recent post for MyCustomer, Claire Sporton, customer experience innovation lead at VoC specialists Confirmit, believes the pandemic should reset the way every business thinks about surveying customers, and their Voice of the Customer program: “People have changed. “I

VOC 52

VOC VOE Close the Loop Voice of the Customer 52

CX Journey

JANUARY 30, 2019

There are a lot of things that fall into this category, and your strategy will outline them in more detail, many of them covered in these building blocks: Design and innovation are critical next steps to achieving your vision and desired outcomes. Knowing what you need to do and doing nothing with it is really a crime.

Customer Experience 60

Customer Experience Close the Loop CX Transformation Government 60

Qualtrics

JULY 17, 2019

When employees feel cared for and supported, they go above and beyond for the customers they serve, are strong brand ambassadors, and often contribute innovative ideas that help the company grow. Create excitement and encourage innovation around the aspirational customer experience. Start with meeting employees’ needs.

CX 29

CX Customer Experience Close the Loop Hospitality 29

Qualtrics

FEBRUARY 18, 2020

They’ll be taking to the mainstage in the afternoon to explore how the landscape is shifting in XM and show some of the innovations on the XM Platform that will change how you work in 2020. Close experience gaps with actions and workflows. Brand + Product Experience - 14:00 // Weds, March 11.

Government 29

Government Close the Loop Healthcare Innovation 29

Qualtrics

FEBRUARY 17, 2020

They’ll be taking to the mainstage at 16:00 on Wednesday, 11 March to explore how the landscape is shifting in EX and show some of the innovations on the XM Platform that will change how you work in 2020. Closing the loop: Solve employee issues in the moments that matter most. Get hands-on with the tech enabling EX.

Close the Loop 29

Close the Loop Gaming Healthcare Government 29