What is Customer Experience? Complete Introduction to CX
PeopleMetrics
FEBRUARY 25, 2022
Here are a few trends we're seeing : Increased investments in AI technology, like text analytics and automated service recovery, to streamline elements of the CX process. For example, B2B and B2C voice of customer programs have several critical differences to understand as you start collecting data. CX metrics and KPIs.
Let's personalize your content