This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove blog answer-bot-better-comprehension-more-languages-less-effort
article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

AUGUST 21, 2018

Comparing bot and agent metrics can help your organization deliver consistent service that is aligned with company standards. It can help your business identify any weak spots, or places where your bot or agent-led service needs improving. Bot versus Human KPIs: Can Each Be Held to The Same Service Standard?

Mystery Shopping 40
Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40
article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

AUGUST 21, 2018

Comparing bot and agent metrics can help your organization deliver consistent service that is aligned with company standards. It can help your business identify any weak spots, or places where your bot or agent-led service needs improving. Bot versus Human KPIs: Can Each Be Held to The Same Service Standard?

Mystery Shopping 40
Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 24,000+ Insiders by signing up for our newsletter

About
Webinars
About
Editions
Webinars
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024