Ameyo Callversations

MAY 17, 2022

Customer communication is more about customer needs than the organization’s goal of selling its product. The central idea here is to understand what the customers expect from the organization rather than second-guessing their experience while interacting with your product. DOWNLOAD NOW.

Customer Experience Management 52

Customer Experience Management Customer Experience Contact Center Touchpoint 52

Beyond Philosophy

JUNE 14, 2016

Based on insights from the Temkin Group report’s State of CX Metrics, 2015, a recent LinkedIn infographic post by CXPA co-founder Bruce Temkin labeled customer experience metrics as “Immature, But Improving”. This last statistic is particularly troubling since identifying churn factors is often a Rosetta Stone to drivers of customer risk.

Customer Experience 60

Customer Experience CX Customer Loyalty 60

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a loaded one. Some of these tools have millions of loyal users; others are newcomers or vertical market players.

Social Media 42

Social Media CRM Omnichannel Invoicing 42