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Three emerging workforce trends in 2022

Execs In The Know

If we can’t stop the great resignation from happening, we can at least understand why each of our employees is making this decision. In product support, adding gig workers as an extension of the traditional contact center provides a resilient layer of talent to meet volume fluctuations.

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Practical Considerations for Hybrid and Work-at-Home Contact Center Employees

DMG Consulting

Given the direction of the contact center market in supporting more agile hiring practices, this blog post will address a couple of the questions surrounding WAH and hybrid employees. Flexible policies about work location are essential for attracting and retaining quality employees. be allowed to work from home? Final Thoughts.