Guest blog: What is Customer Experience Automation & How to Implement it in Your Business Model
Comm100
DECEMBER 14, 2022
Customer experience automation (CXA) refers to delegating routine CX tasks to specialized software instead of staff. Problems like rising costs and staff shortages, the two major contributors to deteriorating CX, can be addressed by automating parts of the CX journey to service customer expectations without wrecking bottom lines.
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