Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital
Customer Bliss
JANUARY 4, 2019
Alan truly valued this experience because when he came back into customer experience in healthcare, he had a better understanding of how internal and external factors played a part in operations. When Alan developed his action plan, he ended up with about 25 projects to improve the patient experience. About Alan Dubovsky.
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