The One Relationship That Determines The Success of Your VoC Program
PeopleMetrics
DECEMBER 27, 2019
No matter how talented you are as a customer experience professional , you need a team to create a world-class VoC program. IT should be your best friend in making your VoC program happen— as long as you keep an eye on the costs. This is especially true in highly regulated industries, such as pharmaceuticals.
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