Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital
Customer Bliss
JANUARY 4, 2019
He spent three years here traveling the country meeting with hospital executives all the way from HR to IT to finance. His C-Suite was receptive to the plan because they already had previous knowledge of some of the CX challenges from Alan’s initial feedback presentation. CustomerExperience #CX Click To Tweet.
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