Lumoa

APRIL 28, 2024

Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. This includes up to 3x in KPIs for businesses that put the customer first.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

FEBRUARY 11, 2022

For example, customer service agents and business consultants. . The tool features a wide range of research capabilities like customer satisfaction surveys, employee experience insights, product insights, etc. Using the Listening Engine, you can directly listen and respond to customers. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52