Business Consulting, New York, Social Media and Technology

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. LinkedIn : [link]. Website : [link].

Customer Experience

Customer Experience CX E-commerce Social Media

Top 30 Customer Service Books Every Team Needs to Read

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. A great resource for those who are concerned with integrating technology with their customer loyalty goals, Loyalty 3.0 Customer Experience 3.0:

Customer Service

Customer Service Customer Loyalty E-commerce Customer Satisfaction

Tech Customer Success

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

Top 30 Customer Service Books Every Team Needs to Read

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