Shep Hyken

MARCH 15, 2022

Because of technology, it’s never been easier to customize some experience component. Cost: If you are going to use cost as a competitive advantage, then it has to be the lowest cost at all times because consumers are smart and savvy with technology. Retail Practice at the business consulting firm AlixPartners.

Retail 57

Retail Business Consulting Start-ups Technology 57

Confirmit

MAY 1, 2017

On April 27, 2017 Confirmit’s New York City office joined thousands of American businesses to participate in Take Our Daughters and Sons to Work Day. Next up, Shane Cumming, our VP of Sales, explained to the children how our technology and services are used by businesses to support their decisions.

Education 45

Education VOC Voice of the Employee Business Consulting 45

SurveySensum

JULY 14, 2020

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. A great resource for those who are concerned with integrating technology with their customer loyalty goals, Loyalty 3.0 Customer Experience 3.0:

Customer Service 70

Customer Service Customer Loyalty E-commerce Customer Satisfaction 70