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Top 30 Customer Service Books Every Team Needs to Read

Comm100

Jill Griffin, an internationally published author and business consultant, has written the bible on customer service loyalty programs with this book. Due to social media, unhappy customers are now more vocal than they ever had the means to before. Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. LinkedIn : [link]. Website : [link].